1. Return Eligibility

To be eligible for a return, your item must be in its original condition and packaging.
Perishable items, such as flowers, are non-returnable after delivery unless they arrive damaged or wilted.
2. Damaged or Wilted Flowers

If your flowers arrive damaged or wilted, please contact us within [number of hours, e.g., 24 hours] of receiving your order.
Provide a photo of the damaged flowers and your order number for verification.
Upon approval, we will either replace the flowers or issue a full refund, at your preference.
3. Cancellation Policy

If you wish to cancel your order, please do so within [number of hours, e.g., 2 hours] of placing the order.Cancellations made after this timeframe may not be eligible for a refund, especially if the flowers have already been prepared or shipped.